GM Clothing Store > Return & Exchange Policy – GM Cloth Store

Return & Exchange Policy – GM Cloth Store

At GM Cloth Store, customer satisfaction is our priority. We make sure that all products are carefully checked before dispatch. However, if you receive a product that is incorrect, damaged, or different from what you ordered, we are happy to assist you with a return or exchange.

✅ Return & Exchange Eligibility

You can request a return or exchange if:

  • You received the wrong product.
  • The product is damaged upon delivery.
  • The product is defective in stitching, fabric, or print.

Important:
Return must be requested within 3 days of receiving the parcel.

❌ Non-Returnable / Non-Exchangeable Items

We do not accept return/exchange if:

  • Product has been used, worn, washed or has perfume/body spray smell.
  • Tags/packing are removed.
  • Order was placed in the wrong size or color by customer.
  • Sale, Clearance, or Discounted items are not returnable.

🔁 Exchange Process

  1. Contact us via:
  2. Share your Order Number + Unboxing Video (required proof).
  3. Our team will verify and approve your request.
  4. Send the product back to our return address (shared after approval).

Note:
Return shipping cost is paid by the customer.
Exchange shipping cost will also be paid by the customer.

💰 Refund Policy

Currently, we do not offer refunds.
We only offer Exchange or Store Credit.

📦 Order Cancellation

  • Order can be cancelled only before it is shipped.
  • Once dispatched, cancellation is not possible.

🤝 Our Commitment

We aim to provide:

  • High-quality products
  • Accurate descriptions
  • Smooth shopping experience

For any support, feel free to contact us.
We’re here to help! 💙